Bluesinq Automations Private Limited (alternatively referred to herein as "Bluesinq", "we", “our” or "us") are committed to protecting your privacy on www.bluesinq.com. We recognize that the trust placed in us by you requires comprehensive and responsible privacy protections, and we are therefore committed to providing you with a positive, easy, and secure online experience.
We recognize the need to maintain the confidentiality of information that you reasonably expect to remain private. You expect, deserve and receive nothing less than our fullest commitment to your privacy. We also have an obligation to assist law enforcement and other government agencies responsible for protecting the public welfare, whether it be an individual or the security interests of the entire nation. If and when we are asked to help, we do so strictly within the law and under the most stringent conditions.
Any information you enter during the submission of forms or an order on any of Bluesinq's website or an action on Bluesinq's mobile application may be collected and stored in our database. In order to better define the type of information that is collected, we have identified and grouped it into three categories:
We may collect web usage information, such as the web pages you visit on our websites, your Internet Protocol (IP) address, behavior (i.e. the pages you view, the links you click, the amount of time you spend on such web pages, and whether you re-visit our websites or web pages and other actions you take in connection with Bluesinq’s website) and product information. Such information may be tracked by recording the Uniform Resource Locator (URL), as well as your computer's IP address.Customer Proprietary Network Information
Should we provide telecommunications services to you, we may collect and maintain certain customer proprietary network information ("CPNI"). Your CPNI might include the types of telecommunications services you receive, usage information, user IDs and passwords, billing and transaction information.Product Specific Information Collected
The evolution of Bluesinq supported products will necessitate the collection of more information. Each product will require specific information to be collected in support of the product features and in order to continue to provide you with the best experience possible. Each Bluesinq product will collect some or all of the following:
Information provided by you during the setup or installation process: When you install a Bluesinq product you may be asked your product name and its location within the premises, to better help you identify the product when accessing it through a remote device. Additionally, you will need to provide your SSID (Wi-Fi network name) and password so that the products can connect to the Internet.
Sound and Image: Some product may contain sensors and software that is capable of detecting voice commands, detecting different sounds, like glass breaking or smoke/fire alarms, as well as recognizing certain facial features. The features will be used to allow our products to interact with other products or provide a better user experience.
Environmental data: Sensors are built into Bluesinq products that allow us to collect data such as temperature, ambient light, humidity, CO2 levels, precipitation, moisture, noise decibels and motion from the product. By collecting this data, Bluesinq products can take actions like turning on lights if motion is detected.
Your preferred product and app settings: By collecting this information, Bluesinq can better understand customer usage of features and improve the overall customer experience.
Utilities usage data: In an effort to help you conserve energy, Bluesinq products may collect information including duration of device usage, water consumption, utilization of power saving modes, and moisture levels so that we can provide you the relevant data to better help you conserve resources.
Technical information from the product: Bluesinq strives to improve upon your experience. By collecting technical information we are better able to troubleshoot problems. Some of the information we gather is model and serial number, software version, and technical information such as signal strength, sensor status, and remaining battery life.
Audio and video signals and data: Some Bluesinq products provide you with the ability to record or stream audio and video. Depending upon your personal configuration and settings, Bluesinq may capture the audio and video recordings from the products in order to email clips or sections of this data in support of motion detection or other notification events. Furthermore, if you have enabled cloud recording, we will collect and store the audio and video data from your device for the applicable period supported by your product.
In order to provide you with the best online experience possible, we collect both your personal and non-personal information to give us a better understanding of the demographic and geographic profile. The information we collect is reviewed closely to assist us in determining the most popular products of interest to you, update you on new services and benefits, to personalize our website for you and to better design our products and site(s) to suit your needs.
By tracking your IP address through our site, we can better understand the types of products and services and information that are relevant to you, and may from time to time use this information to provide you with information or promotions that match your various geographical and demographic dynamics.
From time to time, we may send surveys to you via email or online through our websites in order to solicit feedback on improvements we should make to our products and services and/or websites. These surveys are completed on a voluntary basis and personal and general information are not required. Refusal to complete the survey or poll will not result in any penalization of the customer(s) standings with our organization. Should you not wish to receive notification of subsequent surveys or polls, you can click the link supplied at the bottom of every promotional email we send you to request that you not receive such notifications in the future.
We may also run contests and/or sweepstakes at different times. By entering the sweepstakes you agree to disclose your personal information for our use in future marketing campaigns. Your consent for our use of your information may be a condition of your participation and eligibility for any such contest or sweepstakes.
In some cases we may combine web usage information related to your access to our websites with personal information. We use the combined information to provide our customers and web visitors with a better online experience by providing customized features, services, and advertising. Once combined, the resulting data is protected as personal information as described in this Policy.
We may occasionally provide you with the ability to create personal profile areas and view protected content. Your personal and/or other information may be required for such purposes.
Additional ways in which we may use your personal and other information include: exchanging information for purposes of accepting customer feedback and providing support, allowing you to forward information to another individual such as a friend or co-worker, and meeting contractual obligations. We will send your friend a one-time email inviting them to visit the site. Bluesinq stores this information and is only used for the sole purpose of sending this one-time email or tracking the success of our referral program. Your friend may contact us at the contact information listed below to request that we remove this information from our database. Should you contact us via the “Contact Us” page on our site, or via email, telephone or written correspondence, we may keep your comments on file for future use in our contact database.
Your personal information will not be sold, traded, or rented to third-parties unless you grant us permission to do so and except as otherwise stated in this Policy.
We may share your personal information within Bluesinq for purposes of data processing or storage. We may also provide personal information to trusted partners who are acting on behalf of or with Bluesinq under confidentiality agreements. These companies may use your personal information to help Bluesinq communicate with you about offers from Bluesinq and our marketing partners. However, these companies do not have any independent right to share your information.
Some products within the Bluesinq environment communicate with one another. These products will share information to help provide you with the best experience possible. For example, you may setup an event that directs a motion sensor in your garage to turn on a light connected to a smart plug in your house when motion is detected.
We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information if required by law or regulation. We also may use your personal information to establish or exercise our legal rights or defend against legal claims.
We are committed to respecting and protecting your CPNI. Except as may be required by law or authorized by you, we do not sell, trade, or share your CPNI - including your calling records with anyone outside of Bluesinq or with anyone not authorized to represent us to offer our products or services, or to perform functions on our behalf.
Generally, we may use your CPNI in the provision of services you purchase, including billing and collections for those services. Additionally, we are permitted to use or disclose CPNI to offer telecommunications services of the same type that you already purchase from us. We may also use or disclose your CPNI for legal or regulatory reasons such as in response to a court order or subpoena, or to investigate fraud and prevent the unlawful use of our network and services. We may additionally use CPNI to protect other customers.
We will ask you for your opt-in consent to share your personal information with a third party for any purpose not described above or as otherwise required by applicable law or regulation. Circumstances may arise where, whether for strategic or other business reasons, Bluesinq decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is Bluesinq's practice to seek appropriate protection for information in these types of transactions. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Web beacons (also known as "clear gifs" or "one-pixel gifs") are small graphic images on a web page or in an email that allow us to monitor the activity on our websites or to make cookies more effective. Bluesinq or a third party acting on our behalf may use web beacons in certain of our web pages and emails to gauge the effectiveness of our marketing efforts and email correspondence. We do not tie the information gathered by these web beacons to our customers’ personal information.
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. When you are ordering services via our website, we use the Internet encryption protocol Secure Sockets Layer (SSL) to protect the security of your personal information. The SSL protocol is also implemented for (i) guarding your account information, and (ii) securing all logs of settings and online services of your device(s). Bluesinq will continue to revise its policies and implement additional security features as new technologies become available. However, no system or service can provide an absolute assurance of security, especially services that rely to some extent on the Internet. Therefore, by using our services and website(s), you acknowledge the risk that third parties may gain unauthorized access to your information. If we determine that a security breach has occurred and that such breach creates a risk of identity theft or service disruption, we will make reasonable attempts to notify you.
You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the password's safety and confidentiality.
Bluesinq endeavors to maintain the accuracy of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it or by contacting us here. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.